FAQ
Device Requirements

The Dream Payments app works with Android and iOS devices that support Bluetooth.

What Fees Will I Pay?

Our fees are very simple; we charge 25 cents per Interac debit transaction and 2.75% for Visa and MasterCard credit transactions.

Customer Service (24 hrs)

We’re always here to help. Our Customer Service team is here for you 24 hours a day, 7 days a week.

Updating the Card Reader Software
On occasion a software update will be provided for the Card Reader. These updates can be either optional or mandatory.
Why do I need a PIN?

Your Personal Identification Number (PIN) provides you an additional layer of protection.

I Forgot my Password

You can recover your password by clicking “Forgot Password?” at the login prompt.

I Forgot my PIN

If you have forgotten your PIN, you should call customer support for assistance.

Where Can I Use The Card Reader?

You can use your card reader anywhere within Canada.

How do I Process a Refund?

You can process a refund through the mobile app.

How do I Get Paid?

To get paid, you’ll need to register a bank account where we can deposit your funds.

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