|When will Dream Payments stop its payment processing services? |
Dream Payments will disable all payment processing at 11:59pm EST on July 5th, 2018. Final deposits for any payments accepted July 5th, 2018 will be processed on July 6th, 2018.
|Why can I no longer register for a Dream Payments merchant account? How can I register for a Dream payments merchant account? |
As of June 6th, 2018, Dream Payments will no longer be accepting new merchant registrations. Existing merchants can continue to use the Dream Payments Mobile Point of Sale payment processing solution until 11:59pm on July 5th, 2018
|I have a new Card Reader – can I still activate and use it? |
Between June 6th and July 5th, 2018, businesses with an approved merchant account will still have the ability to pair and activate a new card reader against their merchant account. New merchant applications will not be accepted during this period.
|I recently bought a new card reader. Am I eligible for a refund? |
If you have purchased a Card Reader on or after April 4th, 2018 Dream will provide a full refund. To request a refund please e-mail your purchase receipt, Business Name and Card Reader Serial # to [email protected]. Your request will be reviewed and return instructions will be provided within 3 business days. Refunds will be issued within 5 to 10 business days of receipt of your Card Reader.
|How do I close or shut down my Dream Payments merchant account? |
To close or shut down your Dream Payments merchant account please e-mail [email protected], or contact our Support Centre at 1-877-260-2558.
|Is my data still secure? Can I delete my data from Dream Payments? |
Yes, your data is still secure. Dream Payments operates a PCI compliant, secure, payment processing application. If you wish to close your account, e-mail [email protected] or contact our Support Centre at 1-877-260-2558 to speak to a representative that can further assist you.
|What are some alternative payment solutions providers? |
There are several payment solutions providers available within the Canadian marketplace. We have listed a few below. For additional information on services & pricing we recommend contacting each of the providers directly.
|What do I do with my Card Reader after service is turned off? How do I dispose of it? |
To erase all sensitive data on your Card Reader, we ask that you pair & connect your Card Reader to the Dream Payment Mobile Point of Sale application one final time after July 5th, 2018. Once this step has been completed, you may dispose of your hardware through your local electronics recycling program.
|Will my Sales information and Deposit data still synchronize with QuickBooks Online? |
Yes, your sales and deposit data will continue to synchronize with QuickBooks Online until 11:59pm EST July 5th, 2018.
|Will my QuickBooks synchronization data continue to be viewable through the Web Dashboard? |
Yes, your synchronization data, including transaction and deposit information will be viewable through the QuickBooks tab on Dream’s Web Dashboard. Dream’s Web Dashboard will continue to remain available until June 30th, 2019.
|Will I be able to process refunds? |
Yes, you will be able to continue processing refunds up until 11:59pm EST on July 5th, 2018, after which point, refunds will no longer be possible through the Dream Payment Mobile Point of Sale Application.
|Availability of sales & Deposit History |
Your Sales & Deposit data, including transaction reports, monthly statements and QuickBooks synchronization data will be available through Dream’s Web Dashboard until June 30th, 2019.
|I would like to disable a staff user on my merchant account. How do I disable a Staff User? |
To disable a Staff User, please e-mail your request to [email protected] and include the following information:
- Your Name Your request will be completed within 48 hours of receipt.
- Your E-mail Address
- Staff User Name
- Staff User E-mail Address
|How do I find my Card Reader’s Serial number? |
Your Card Reader’s Serial number can be found on the original box / packaging, if available, or within the battery housing.
To access the Serial number within the battery housing:
- Slide off the Card Reader’s black back cover.
- Lift the battery and locate the Serial number beginning with EP360.