If you have purchased a Card Reader on or after April 4th, 2018 Dream will provide a full refund. To request a refund please e-mail your purchase receipt, Business Name and Card Reader Serial # to [email protected]. Your request will be reviewed and return instructions will be provided within 3 business days. Refunds will be issued within 5 to 10 business days of receipt of your Card Reader.
Yes, your data is still secure. Dream Payments operates a PCI compliant, secure, payment processing application. If you wish to close your account, e-mail [email protected] and a member of our team will respond to your inquiry within 3 to 5 business days.
There are several payment solutions providers available within the Canadian marketplace. We have listed a few below. For additional information on services & pricing we recommend contacting each of the providers directly.
To erase all sensitive data on your Card Reader, we ask that you pair & connect your Card Reader to the Dream Payment Mobile Point of Sale application one final time. Once this step has been completed, you may dispose of your hardware through your local electronics recycling program.
Yes, your synchronization data, including transaction and deposit information will be viewable through the QuickBooks tab on Dream’s Web Dashboard. Dream’s Web Dashboard will continue to remain available until June 30th, 2019.