Discontinuation of Service
When did Dream Payments stop its payment processing services?

Dream Payments has disabled all payment processing at 11:59pm EST on July 5th, 2018. Final deposits for any payments accepted July 5th, 2018 will be processed on July 6th, 2018.

I recently bought a new card reader. Am I eligible for a refund?

If you have purchased a Card Reader on or after April 4th, 2018 Dream will provide a full refund. To request a refund please e-mail your purchase receipt, Business Name and Card Reader Serial # to orders@dreampayments.com. Your request will be reviewed and return instructions will be provided within 3 business days. Refunds will be issued within 5 to 10 business days of receipt of your Card Reader.

Is my data still secure? Can I delete my data from Dream Payments?

Yes, your data is still secure. Dream Payments operates a PCI compliant, secure, payment processing application. If you wish to close your account, e-mail support@dreampayments.com and a member of our team will respond to your inquiry within 3 to 5 business days.

What are some alternative payment solutions providers?

There are several payment solutions providers available within the Canadian marketplace. We have listed a few below. For additional information on services & pricing we recommend contacting each of the providers directly.

What do I do with my Card Reader after service is turned off? How do I dispose of it?

To erase all sensitive data on your Card Reader, we ask that you pair & connect your Card Reader to the Dream Payment Mobile Point of Sale application one final time. Once this step has been completed, you may dispose of your hardware through your local electronics recycling program.

Will my QuickBooks synchronization data continue to be viewable through the Web Dashboard?

Yes, your synchronization data, including transaction and deposit information will be viewable through the QuickBooks tab on Dream’s Web Dashboard. Dream’s Web Dashboard will continue to remain available until June 30th, 2019.

Availability of sales & Deposit History

Your Sales & Deposit data, including transaction reports, monthly statements and QuickBooks synchronization data will be available through Dream’s Web Dashboard until June 30th, 2019.

I would like to disable a staff user on my merchant account. How do I disable a Staff User?

To disable a Staff User, please e-mail your request to support@dreampayments.com and include the following information:

- Your Name
- Your E-mail Address
- Staff User Name
- Staff User E-mail Address

Your request will be completed within 48 hours of receipt.
I Forgot my Password

You can recover your password by clicking “Forgot Password?” at the login prompt.

I Forgot my PIN

In order to reset your Authorization PIN you will need to e-mail support@dreampayments.com. A member of our team will respond to your inquiry within 3 to 5 business days.

Review Deposits

You are able to use the Web Dashboard to see what deposits have been made into your bank account.

Adding Banking Details

You must add your banking details and validate your account before we are able to deposit the proceeds of your transactions into your bank account.