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You are able to refund a sale directly from the mobile app.

If a customer wishes to return a product, you can process a refund from the mobile app. Open the menu and select Sales History. Find the transaction in the list and open it (use the transaction number from the customer’s receipt).

Confirm you have the correct details for the transaction, and then issue the refund from within the app.

We do not currently support partial refunds. If you process a refund it will be for all the items you originally sold. If you process a refund, please be sure to have enough funds in your bank account to avoid extra fees. Transaction fees for the original purchase will not be refunded.