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If a customer was dissatisfied with a purchase they made from you, they may contact their card issuer to initiate a chargeback.
A chargeback happens when a customer has contacted their card issuer with a complaint relating to a charge they have incurred. The customer’s card issuer will decide whether a chargeback should be issued.
If the card issuer issues a chargeback, Dream Payments must process it and return the full amount of the funds to the customer’s card issuer. Chargebacks incur an administration fee of $10, which is charged to your account.
If you believe that a chargeback has been issued unfairly and would like to dispute it, please call customer support at 1-877-260-2558.