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Updating your Card Reader Firmware
On occasion a software update will be provided for the Card Reader. These updates can be either optional or mandatory.
When a Card Reader software update is available, you will see an ‘Update' control in the App menu. Software updates for the Card Reader are either optional or mandatory.
Start the update by tapping your finger on the Update control in the menu. Confirm you wish to apply the update, and you will be notified when it completes.
The update process can take approximately 10 minutes to complete. During the update please ensure that your smartphone or tablet screen does not turn off and you do not navigate away from the Dream app during the download and transfer process as it will interrupt the update.
Once the update is complete your Card Reader will restart twice, after which you can then pair your Card Reader via Bluetooth and begin accepting transactions.
If you are experiencing problems while updating your Card Reader, please contact our 24/7 support centre at 1-877-260-2558 for further assistance.